FAQs

• How do I change the default card I used for reloads?
  You’ll be able to do this from the Manage Your Balance screen. Choose the amount you’d like to reload and click “Add Funds”. This will bring you to a screen where you can choose which card you’d like to use for reload, or add a new card.
  

• Do balances expire?
  No, your balance never expires. Promotional credits may expire.
  

• Is there a way to withdraw my existing balance, or undo a reload?
  Funds loaded to your balance can be used to make future purchases with our brand, they can not be withdrawn or refunded to cash.
  

• How do refunds work with orders placed using my balance?
  Refunds for orders placed using your balance will be returned to your wallet balance

• How do bonuses work?
  You earn bonuses by loading and reloading your wallet balance. The more you add to your wallet, the more bonus funds will be added to your balance. Just like the funds you add to your wallet, bonus funds can be used to make purchases.

Rise Up is dedicated to only roasting sustainable coffees Certified Organic + Certified Fair Trade.

This decision isn’t based on buzz-words or marketing, it’s literally rooted in our love for coffee farmers and their families.

The farmers who grow our coffee should receive the glory. We are among the fortunate who get to roast these coffees and share them with you. By staying committed to our roasting craft, we strive to make them proud.

Rise Up is proud to serve only organic coffees, as coffee is the third most pesticide-doused crop in the world. Our coffees come to us from the finest growing regions of the world. These coffees are grown on farms only using traditional cultivating techniques without the use of pesticides.

Coffee has always been the crop of the poor. Through Fair Trade practices, we help to provide coffee farmers with a dignified existence. In simple terms, the extra money spent on the coffee can be invested back into the farms, families and communities. The ripple effects we’ve seen in our time in coffee have been dramatic.

All coffee is roasted on a small-batch artisan coffee roaster. Our emphasis is on quality over quantity.

We source the highest quality coffees we can find, then roast each one differently in order to bring out the best of what’s inherent in those particular beans. We offer a range of roast levels from light to dark. Each single origin coffee and blend has a unique flavor profile.

We NEVER add any flavorings to our coffee. We use tasting notes on our packaging and on our website as a way for us to describe nuances in each coffee, noticing things like taste (imagine that!), sweetness and body. Do not be alarmed if you can’t taste citrus or butter in your cup. Flavor only matters in the context of you! What do you like? Are you looking for a full-bodied cowboy coffee, or a delicate tea-like finish?

Store your coffee in a cool, dark place. Perhaps just leave in the bag we provide. Fresh roasted coffee puts off carbon dioxide. Our bags contain a one-way degassing valve. If you want to step your game up, keep your coffee whole bean (not ground) and place it in an airtight container in a cool, dark place. We strongly suggest that you avoid storing coffee in a refrigerator or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee.
Additionally, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in, and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.

We believe in consuming coffee as you would produce or bread…FRESH! We recommend drinking your coffee within 2 weeks of the roast date. After 2-3 weeks, you may notice a drop in the intensity of the flavor and your coffee may not be as dynamic.

We believe in FRESH coffee! It can take between 24-48 hours to get your order out the door. Though freshness is imperative, we also know that coffee orders can often be rather urgent. We have a system to get the freshest coffee shipped to you as quickly as possible. Our typical order processing time is 24-48 hours, but this may vary based on order volumes, shipping schedules and roasting schedules.

You will be emailed as soon as we receive your order as well as notification when your order has shipped. This notification will also include tracking information.

We do ship coffee internationally but this service is not currently available on our website. Please email us at info@riseupcoffee.com and we would be happy to assist you with your purchase.

We REALLY want you to be happy with your purchase! Please visit Returns for details about what to do if things with your order didn't go perfectly.

For our Rise Up Cold Brew, we use our Organic House Roast. We find the dark chocolate and berry notes translate very nicely when cold brewed.

Our Cold Brew has a shelf life and must be refrigerated! Please keep Cold Brew refrigerated. For glass growlers filled with Cold Brew in our cafes, we recommend drinking within 10-14 days.

We cannot ship Cold Brew. Due to the highly perishable nature of our Cold Brew products, we are unable to ship them, and therefore they are unavailable for online purchase.

The good news is, you can make your own Cold Brew at home. Here’s a brew guide to get you started.

Rise Up does not franchise, but we do have a wholesale program that we’re very proud of!

Looking to serve our coffee in your cafe, restaurant or store? Check out our Wholesale Program or send us a message at wholesale@riseupcoffee.com.

Rise Up would love to help make your event even more special! While we do not currently offer on-site catering services, we’d love to help supply coffee for your event. Please email us the details of the event using wholesale@riseupcoffee.com.

Press inquiries can be directed to info@riseupcoffee.com.

Quality, backed by quality people is our company mantra. To that end, no company appreciates customer feedback like we do. Your experience/opinion is enormously important to us, so we definitely encourage you to let us know both the good and the bad. You can contact our Customer Service Team by emailing info@riseupcoffee.com or calling (877) 474-7387.

We pride ourselves on customer service! When you email or call us at you’ll be reaching out to a small team of friendly, coffee-loving humans. Need help brewing in a Chemex? Not sure which grinder to buy? Not sure which coffee might be right for you? They can give you some well-educated advice. Don’t be afraid to ask, these folks want to help!